Foodbank Development Network is committed to protecting your online privacy. This privacy policy is our organization endeavor to describe to you our practices regarding the personal information we collect from users on our website, located at www.foodbankconnect.org (the “site”), and the services offered through the site. There are many ways you can use our services – to communicate with us or to create a beneficiary or donor account. When you share information with us like creating an account, we can make those services even better – to ensure you receive updated beneficiary updates, or distribution network that best meets your needs or expectation. Your information enables us to enhance our services based on location, demand and increase in service quality. As you use our services, we want you to be clear how we are using information and the ways in which you can protect your privacy.

Our Privacy Policy Discusses the following:

  • What information we collect and why we collect it.
  • How we use that information.
  • The choices we offer, including how to access and update information.

We have made effort to keep it as simple as possible, however if you are not familiar with the terms used like cookies, IP Addresses, Pixel tags and browsers, then read about these key terms first. Your privacy matters to FBN so where you are new to FBN services or previous beneficiary or donor, please ensure you take the time to understand our practices – and if you have any questions contact us or If you have any questions about our Privacy Policy, our collection practices, the processing or users information, or if you would like to report security violation to us directly, please contact us at help@foodbankconnect.org or use the contact us form on our website.

Information We Collect

General Data: When you use FBN website to access our services, we will automatically create information that will be collected. For example, before you can access our services you have to register an account either as beneficiary or donor which in which case, we will collect information such as:

  • Device Information:
    We collect device-specific information like hardware model or device type used, Open Device Identification, mobile network information including phone number. FBN may associate your device identifiers or phone number with your FBN account.

  • Log Information:
    As is it true with most websites, when you use our services or view content provided by FBN, we automatically collect and store certain information in server logs. This includes:
    Details of how you used our services, such as your queries, food request, food donation and your history with FBN. We also collect and store IP addresses, browser type, internet service provider (ISP), referring/exit pages, operating systems, date/time stamp, and clickstream data. We use this information to maintain and improve the performance of our Services.

  • Location information:
    When you use FBN services, we collect and process information about your actual location. We use various technologies to determine location, including IP address, and if you enabled location services on your mobile device, we may collect your location information to improve the Services we offer. If you do not want this information collected, you can disable location services on your device.

  • Cookies:
    “Cookies” are small pieces of information (text files) that a website communicates with your computer’s hard drive while you are viewing our website. These are text files used by websites to make the users experience more efficient. For all other types of cookies, we need your permission. To that end, this site uses different types of cookies. We use session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience on our Services and to market the Services.

  • Analytics:
    We use analytics services (including, but not limited to, Google Analytics) to help analyze how users use the Site. Analytics services use Cookies to collect information such as how often users visit the Site and we use the information to improve our Site and Services. The analytics services' ability to use and share information collected by them is restricted by their terms of use and privacy policy, which you should refer to for more information about how these entities use this information.

  • Unique Application Numbers:
    Certain services include a unique application number. This number and information about your installation of our mobile application such as, (the operating system type and application version number) may be sent to Google when you install or uninstall our service application or when that service periodically contacts our servers, such as for automatic updates.

How we use information we collect

In general, we use information we collect to provide, maintain, protect and respond to requests that you make, and develop new technologies to protect FBN and our users. We also used this information to improve our services and serve you better. Like improving our response time to your food request and services provided by FBN. We may use the name you provide for your FBN profile across all the services we offer that requires your information to be used. Your information collected is used to protect your identity, your beneficiary information and profile information to ensure other parties to not replicate your information to access services. We may use information we collect in the following ways:

  • Operate, maintain, and improve our site(s), products, and services;
  • Respond to comments and questions and provide customer service;
  • Link or combine user information with other personal information we get from third parties, to help understand your needs and provide you with better service;
  • Develop, improve, and deliver marketing and advertising for our Services;
  • Provide and deliver products and services you request;
  • Identify you as a user in our system;

We may create anonymous data records from your personal information by completely excluding identifying information (such as your name) that makes the data personally identifiable to you. We use this anonymous data to analyze request and usage patterns so that we may enhance the content of our Services and improve Site functionality.

When you contact Foodbank Network, we keep a record of your communication to help solve any issues you might be facing. We may use your email address to inform you about our services, such as letting you know about upcoming changes or improvements.

We may receive testimonials and comments from users who have had positive experiences with our Services. We may publish such content. When we publish this content, we may identify our users by their first and last name. We obtain the user's consent prior to posting this information along with the testimonial.

Your Information Disclosure

We disclose information as described below and as described elsewhere in this Privacy Policy.

Third Parties Designated by You:

When you use our Services, the personal information you provide will be shared with the third parties that you authorize to receive such information.

Third Party Service Providers:

We may share your personal information with third party service providers to:

  • Provide you with the additional Services offered through network like empowerment Services;
  • Conduct quality assurance testing; to provide technical support; market the Services; and/or to provide other services to you.

Information We Share:

We may disclose aggregated information about our users and information that does not identify any individual without restriction. In addition, we may disclose personal information that we collect, or you provide:

  • To fulfill the purpose for which you provided us with your information, for any other purpose disclosed by us when you provide the information, or with your consent;
  • We may share information with third parties designated by you;
  • We may share your information with our subsidiaries and affiliates;
  • To third parties to process payments made through the Services offered through our foundation;
  • May share with contractors, service providers and other third parties we use to support services offered through our foundation.
  • To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which personal information held by us about users is among the assets transferred.

Other Disclosures:

Regardless of any choices you make regarding your Personal information (as described below), FBN may disclose Personal information if it believes in good faith that such disclosure is necessary:

  1. In connection with any legal investigation;
  2. To comply with relevant laws or to respond to subpoenas or warrants served on our company;
  3. To protect or defend the rights or property of FBN or users of the Services;
  4. To investigate or assist in preventing any violation or potential violation of the law, this Privacy Policy, or our Terms of Use.

Third Party Websites:

Our Site may contain links to third party websites. When you click on a link to any other website or location, you will leave our Site or Services and go to another site, and another entity may collect personal information or anonymous data from you. We have no control over, do not review, and are not responsible for, these outside websites or their content. Please be aware that the terms of this Privacy Policy do not apply to these outside websites or content, or to any collection of your personal information after you click on links to such outside websites. We encourage you to read the privacy policies of every website you visit. The links to third party websites or locations are for your convenience and do not signify our endorsement of such third parties or their products, content or websites.

Your Choices Regarding Information

Choices: We offer you choices regarding the collection, use, and sharing of your personal information. We may periodically send you emails that directly promote the use of our Services. When you receive promotional communications from us, you may indicate a preference to stop receiving further communications from us and you will have the opportunity to “opt-out” by following the unsubscribe instructions provided in the email you receive or by contacting us directly. Despite your indicated email preferences, we may send you service-related communications, including notices of any updates to our Terms of Use or Privacy Policy.
Cookies: If you decide at any time that you no longer wish to accept cookies from our Services for any of the purposes described above, then you can instruct your browser, by changing its settings, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. Consult your browser’s technical information. If you do not accept cookies, however, you may not be able to use all portions of the Services or all functionality of the Services. If you have any questions about how to disable or modify cookies, please contact us at help@foodbankconnect.org
Minors: We will make sure that any data provided to us that belongs to children as part of our services are safely guarded to protect the identity of the children.
Your Rights: As a user of our online platform you have the following rights, and you may choose to exercise any of them by contacting us at help@foodbankconnect.org

  • The right to ask what personal data that we hold about you at any time. Extra requests (particularly repetitive) for data may result in a fee being charged to the user.
  • The right to ask us to update and correct any out-of-date or incorrect personal data that we hold about you free of charge.
  • As set out above, the right to opt out of any weekly/monthly communications that we may send you.