Foodbank Development Network is committed to protecting your online privacy. However, access to and use of this site (www.foodbankconnect.org) is provided by Foodbank Development Network subject to the terms set out below:

We encourage you to read thoroughly these terms of use, and our privacy policy, before using this FBN online platform. Accessing any part of this online platform constitutes your agreement to be bound by these terms of use and acceptance of our privacy policy regardless of whether you choose to register with us for the purposes of carrying out any transactions. Please note paragraph 1.3 below since it allows us to amend these terms of use and our privacy policy at any time without prior notice.

Certain provisions of these terms of use may be superseded by expressly designated legal notices or terms located on pages of this web site.

If you do not accept these terms of use, do not use this online platform.

Those users who register with us to use one or more of the transactional areas of our website have responsibilities and their specific attention is drawn to paragraph 6 of these terms of use.

Similarly, those charities that register with us to upload or otherwise provide information about their charity should note the provisions of paragraphs 2.5 and 2.6.

  1. Introduction
  2. 1.1. You may access most areas of this platform without registering your details with us. Although certain areas of this platform are only accessible to registered users mainly (“Beneficiaries” and “Donors”). Any personal information you supply to us when you use our online platform will be used in accordance with our privacy policy.

    1.2. By accessing any part of our online platform, you shall be deemed to have accepted these terms of use and our privacy policy in full. If you do not accept them in full, you must leave this website immediately.

    1.3. We may make improvements or changes to the information and services on our online platform at any time without prior notice. We may also modify these terms of use and our privacy policy at any time without prior notice, and every such modification will be effective immediately upon posting of the modified terms of use and/or the modified privacy policy on our online platform. Your continued use of our online platform is deemed to be your acceptance of the modified terms of use and/or the modified privacy policy. You should, therefore, review this page regularly to ensure that you are aware of all improvements, changes and modifications made.

  3. Data and Information: Access/Download License
  4. 2.1. Unless otherwise stated, the data and information you can access on our online has been developed and compiled by FBN or one of its licensors and as such is protected by copyright, database and other laws concerning intellectual property. All rights in relation to such data and information (as well as in relation to the organization and layout of our website and the underlying software code) are reserved by FBN and its licensors.

    2.2. You may access, download and print the data and information and retain that data and information as a data source for yourself. You may use the information and data only for your own informational purposes and, provided that in each case you comply with the associated conditions that make use for such purposes lawful, for purposes that constitute "fair dealing" within the meaning of the Copyright, Designs and Patents Act 1988 and for those purposes which that Act and/or the Copyright and Rights in Databases Regulations 1997 declare not to constitute infringement of the intellectual property rights with which they deal.

    2.3. The download license in paragraph 2.2 is personal, non-exclusive and non-transferable and is given on the following basis:

    • No documents or related graphics on our online platform are modified in any way;
    • No graphics on our online platform are used separately from accompanying text; and
    • Copyright and trade-mark notices and this permission notice appear in all copies.

    2.4. Except as provided in paragraphs 2.2 and 2.3 you may not otherwise access, download, copy or use any of the data or information on our online platform, and under no circumstances may you sell it or otherwise seek to turn it to account, directly or indirectly. Similarly, except as provided in those paragraphs, no part of on our online platform may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without FBN’s prior written permission or that of the relevant licensors.

    2.5. The data and information is provided by FBN and its licensors at no cost to users of this site on an "as is" basis, to provide information about Foodbank Network and empowerment programs, methods of charitable giving, the non-government organization that have supplied information about their organization for this site and to facilitate the building of relationships between donors and charities. FBN and its licensors may make changes to such data and information at any time without notice
    Given the basis on which the data and information is being provided:

    • FBN makes commitment to update the data and information on this website and gives assurance that it is accurate, complete or up to date.
    • To the maximum extent permitted by law, FBN provides the general public our online platform on the basis that FBN excludes all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for this provision might have effect in relation to this website.
    • Users of our online platform should also note that the inclusion on this platform of data or information about charities or other third parties, or links to their web sites, does not in any way constitute an endorsement by FBN of any such charity or third party, whether as to its financial condition or prospects, its charitable or other status, its continuance in good standing or its aims and objectives. FBN does not verify any of the data and information made available by such charities and third parties either on this site or their own websites, the responsibility for that data and information remaining with those charities and third parties.

  5. Availability of Access
  6. 3.1. FBN will make all effort to ensure that our online platform available 24/7 hours a day, and 7 days a week to ensure we meet the demands of our beneficiaries and donors. We are fully responsible for the functionality of our online platform and in the event our online platform is unavailable at any time or for any period FBN shall provide a workaround to ensure service continuation.

    3.2. Access to our online platform may be suspended temporarily and without notice in the case of system failure, maintenance, upgrade or repair or for reasons beyond FBN’s control.

  7. Website Material and User Conduct
  8. 4.1. Other than Personal Identifiable Information, which is covered under our privacy policy, any material you transmit or post on our online platform comment section shall be considered non-confidential and non-proprietary. FBN shall have no obligations with respect to such material. FBN shall be free to edit, copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.

    4.2. You are prohibited from posting or transmitting to or from our online platform any material:

    • That is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy, misleading, fraudulent, unlawful, constitute a contempt of court or otherwise be prejudicial to the administration of civil or criminal justice; or
    • That breaches of any third party's intellectual or other property rights or interests.
    • That may cause annoyance or inconvenience; or
    • That you have not obtained all necessary licensees and/or approvals; or
    • That constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK, US or any other country in the world; or
    • That is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).

    4.3. You are prohibited from misusing or abusing our online platform (including, without limitation, by hacking) and may only use the online platform for lawful and proper purposes, in compliance with all applicable laws, regulations and codes of practice and otherwise in accordance with the other provisions of these terms of use.

    4.4. Without prejudice to paragraphs 4.2 and 4.3, by accessing our online platform users undertake that you will not:

    • Use our online platform in a way that causes or may cause any infringement of the rights of any other;
    • Use any software, routine or device to interfere or attempt to interfere electronically or manually with the operation or functionality of our online platform including but not limited to uploading or making available files containing corrupt data or viruses via whatever means;
    • Deface, alter or interfere with the front end “look and feel” of our online platform or the underlying software code; or
    • Take any action that imposes an unreasonable or disproportionately large load on our online platform or related infrastructure.

    4.5. FBN shall fully co-operate with any law enforcement authorities or court order requesting or directing FBN to disclose the identity or locate anyone posting any material in breach of any of paragraphs 4.2 to 4.4 inclusive.

  9. Links to and From Other Sites
  10. 5.1. Links to third party websites on FBN online platform are provided solely for your convenience. If you use these links, you leave FBN online platform. FBN make efforts to reviewed third party websites and does not control and is not responsible for those websites, their content or availability, and in particular FBN is not responsible for any information, goods or services contained, offered, described or made available on, or accessible through, third party websites or by any means referred to on those sites. FBN therefore, only endorse or make representations about those websites, or any material found there, or any results that may be obtained from using them based on those reviewed third-party sites. If you decide to access any of the third-party websites linked or accessible through those that are linked to FBN online platform, you do so entirely at your own risk.

    5.2. If you would like to link to or otherwise make use of any part of this website, you may only do so subject to the following conditions unless in any particular case FBN’s express prior written permission is obtained.

    • You do not remove, distort or otherwise alter the size or appearance of any graphics or logos;
    • you do not create a frame or any other browser or border environment around this online platform;
    • You do not in any way imply that FBN is endorsing any products or services other than its own; FBN only endorses third parties within the ally network promoting shared mission, value and services.
    • You do not misrepresent your relationship with FBN nor present any other false information about FBN.
    • You do not for any reason use any trade or service marks displayed on FBN online platform without prior express written permission from FBN.
    • You do not link from a web site that is not owned by you; and
    • Your web site does not contain the sort of content that is described in paragraph.

    5.3. (a) – (e) inclusive above, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations. If you wish to link to or otherwise make use of any part of our online platform on any other basis, or you are unsure whether your proposed linking arrangements will contravene these terms of use please contact FBN.

    5.4. FBN expressly reserves the right to revoke the right granted in paragraph 5.2 if at any time FBN in its absolute discretion considers a link is:

    • inappropriate or controversial; or
    • For breach of these terms and in either case FBN may take any action it deems appropriate.

  11. Responsibilities of Beneficiaries and Donors
  12. 6.1. Users such as Food Beneficiaries and Donors who have registered to undertake transactions on one or more areas of our online platform must always safeguard their personal login details (e.g. user id, passwords, login and access codes and PIN numbers). For example, such users should ensure that third parties do not overlook them when logging on to transact any business. Such users must not disclose their login details to any other person nor with multiple users on a network except as may be expressly permitted pursuant to the terms of use applicable to the transactions for which the user has registered.

    Users are responsible for the security of all their login details.

    6.2. If you are a registered Food Beneficiaries and Donor as described in paragraph 6.1, it is important you understand that you are responsible for the accuracy and genuineness of all instructions and information sent to us, from login to log-off. This means that you as a user must ensure that all instructions and information are carefully checked before submission. It is also important that you read the information provided on the online platform that you are registered to use. That information provides instruction and directions which food will be dispense or food items that can be donated to FBN.

    6.3. Our online platform uses encryption technology and adopting security and anti-virus practices routinely used and adopted as a matter of good practice by other financial services businesses in Nigerian. Nevertheless, it is important you understand that every internet site, every computer that connects to the internet and all internet communication is susceptible to attack by computer hackers and the ever-increasing variety and sophistication of computer viruses. FBN will do all due diligence to protect the online platform application and all internet communications passing between FBN and users, but it cannot be held responsible for any losses fairly attributable to a user's failure to take its own reasonable precautions to prevent interception of or interference with any such communications (including, without limitation) failure to use or keep up to date firewalls and anti-virus software on the user's own computers or computer systems.

  13. Unsolicited E-Mail
  14. You may not send any unsolicited e-mail, either in bulk or individually, to any person who has indicated that they do not wish to receive it. You must comply with the rules of any other network you access or participate in using your FBNs' services.

  15. Material Protected by Copyright
  16. You may not publish, distribute, or otherwise copy in any manner any music, software, art, or other work protected by copyright law unless:

    • You have been expressly authorized by the owner of the copyright for the work to copy the work in that manner.
    • FBN will terminate or suspend users from accessing FBN service of repeat copyright infringers.
  17. Redirecting
  18. We do not allow any form of redirection to banking, legal, news or Government websites. Redirection to any other kinds of sites will be approved on completion of the verification process.

  19. Newsgroup, Chat Forums, & Other Networks
  20. You must comply with the rules and conventions for postings to any bulletin board, chat group or other forum in which you participate including their rules for content and commercial postings. These groups usually prohibit the posting of off-topic commercial messages, or mass postings to multiple forums.

  21. Sanctions for Breach of These Terms of Use
  22. 11.1. FBN believes, in our absolute discretion, user that breach any of these terms and conditions FBN will be entitled without prior notice to deny user further use or access to our online platform and/or to remove from our online platform all information you have made available on or through our website. If we take either or both course of action our doing so will in all instances be without prejudice to any of our other rights, at law or otherwise.

    11.2. Users agree to indemnify and keep us indemnified from and against any and all actions, proceedings, costs, claims, damages, losses and expenses of whatsoever nature and howsoever arising as a result of or in connection with any breach by you of these terms and conditions, including any failure to indemnify us as required by this provision.

  23. Exclusion of Liability
  24. 12.1. FBN, and its licensors (whether or not involved in creating, producing, maintaining or delivering our online platform), and the trustees, officers, directors, employees, contractors, shareholders or agents of each of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this website in any way.

    12.2. Or in connection with the use, inability to use or the results of use of our online platform, any third party sites linked to our online platform or the material on or accessible through such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this our online platform or your downloading of any material from our online platform or from any websites linked to our online platform or from any websites accessible through those that are linked to our online platform or application to our online platform.

    12.3. Nothing in these terms of use shall exclude or limit FBN's liability for:

    • Death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); or
    • fraud; or
    • Any liability which cannot be excluded or limited under applicable law.

    12.4. If your use of material on our online platform or mobile application results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.

  25. Entire Agreement
  26. These terms of use, together with our terms of use for credit and debit card donations, Charity Search, FBN Account, FBN Company account and FBN Donate contain all the terms of your agreement with us relating to your use of our website. No other written or oral statement, whenever made (including statements in any brochure or promotional literature or materials published by us), will be incorporated.

  27. Governing Law & Jurisdiction
  28. Your use of our online platform or mobile application, any information downloaded from it and the operation of these terms and conditions will be governed by and construed in accordance with Nigerian laws and you agree to submit to the exclusive jurisdiction of the Nigerian Courts in relation to any action, proceeding, claim, dispute or difference arising out of your use of our website or otherwise in connection with our online platform or mobile application.

  29. Cancellation & Refund Policy
  30. Any donations processed successfully through the payment gateway will not be refunded. Please choose the cause you wish to support (example food items donation or the amount you wish to contribute carefully). No amount will be deducted in case the transaction fails to process. No donation is small when it comes to helping the vulnerable and hungry Nigerians.